Returns & Refunds policy
Last updated: 24 October 2026
We want you to enjoy your Sutoria purchase. If something is wrong with your order, please contact us so that we can help.
Order cancellation
To request replace, contact us at stories@sutoria.in quoting your order number.
Cancellation requests received before dispatch will be considered for cancellation. Once an order has been dispatched, cancellation may no longer be possible through the normal order process; please contact us for assistance.
This policy does not limit any cancellation or other rights available under applicable law.
Damaged, defective, incorrect or missing items
If you receive a damaged, defective or incorrect item, or an order is missing an item, contact us within 5 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photographs or video, where relevant.
We will review the issue and explain the available resolution, which may include a replacement, return, refund or another appropriate remedy, subject to applicable law.
Returns for other reasons
For a return request unrelated to damage, defects or an incorrect item, please contact us within 5 days of delivery.
The item should be unused, in its original condition and packaging, with any tags or accessories included. Return eligibility will be assessed based on the product type and the circumstances of the request.
Books, apparel and bundled products may have different practical return requirements. Any product-specific restriction will be disclosed clearly before purchase and will not override applicable consumer rights.
Return shipping
If an item is damaged, defective, incorrect or otherwise eligible for a remedy under applicable law, we will explain the return or collection arrangement.
For voluntary returns, any applicable return-shipping cost will be communicated in accordance with the disclosed return terms and applicable law.
Refund processing
Once a return or refund is approved, we will notify you of the next steps. Approved refunds for online payments will generally be sent through the original payment method where supported.
The time taken for the amount to appear in your account may depend on the payment provider or bank.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail stories@sutoria.in