The Art of Returning

You have 30 days to reflect on your purchase and return the story you have received.

The deadline for returning an item is 30 days from the date you received the goods or when a third party appointed by you takes possession of the product delivered.

To exercise your right to return, you must inform us of your decision by means of a clear statement.

Email us: hello@sutoria.com

We will reimburse you within 30 days of receiving the returned goods. We will use your original payment method, and you will not incur any fees for this reimbursement.

Return Conditions:

To be eligible for a return, please ensure that these conditions are met:

  • The items were acquired in the last 30 days.

  • They are in original packaging.

Non-returnable boutique items:

  • The supply of goods made to your specifications or clearly personalized with custom stitching.

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Shipping Back

You are responsible for the cost and risk of returning goods. Please send the items to the following address:

London, UK

We are not responsible for goods damaged or lost in return shipment. We recommend an insured, trackable service. Refunds cannot be issued without actual receipt of the goods or proof of delivery.

Gifts

If the item was a gift and shipped to you, you'll receive a gift credit for its value. Once the returned product is received, a gift certificate will be sent to you.

If the item wasn't marked as a gift or the giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Support

Questions? Email us: hello@sutoria.com